Shipping Policy
Last updated: August 30, 2026
Issued by KanakoMaeshiba
At KanakoMaeshiba, we take the utmost care in ensuring that each handcrafted item is prepared, packaged, and delivered with the precision and elegance our brand stands for. This Shipping Policy outlines how we process orders, shipping methods, delivery timeframes, and related terms.
1. Order Processing
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Orders are processed and shipped within 5 business days after payment confirmation, unless otherwise noted on the product page.
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Each item is individually handcrafted by artisans, and processing times may vary depending on production volume.
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Orders are not shipped or delivered on weekends or national holidays in Japan.
If we experience an unusually high volume of orders or require additional production time, we may contact you directly via email.
2. Shipping Methods & Delivery Times
We offer secure worldwide shipping through trusted carriers. Estimated delivery times are as follows:
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Domestic (Japan): 2–5 business days
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International: 5–21 business days, depending on region and customs procedures
Please note that delivery delays may occur due to customs inspections, weather conditions, or carrier-related issues beyond our control.
3. Shipping Fees
Complimentary shipping is provided for all orders.
There are no additional shipping charges at checkout.
4. International Shipping & Customs Duties
We proudly ship to most countries worldwide.
International customers are responsible for any customs duties, import taxes, or fees imposed by the destination country.
These charges are not included in our product prices and are the responsibility of the customer. KanakoMaeshiba cannot estimate these costs in advance.
5. Order Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking number.
Tracking information may require up to 48 hours to become available.
6. Delivery Issues & Lost Packages
If your order is delayed, missing, or arrives damaged, please contact us immediately at:
We will work closely with the carrier to resolve the issue, but please note that once the package is handed over to the carrier, we are not responsible for delays beyond our control.
7. Address Accuracy
Customers are responsible for providing accurate and complete shipping information.
We are unable to reroute packages once they have been shipped.
8. Contact
For any questions regarding shipping or delivery, please contact us at: