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سياسة العائدات

Last updated: August 30, 2026

Issued by KanakoMaeshiba

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1. General Provisions

This Return Policy applies to all products purchased through our e-commerce services. It complies with the relevant laws and regulations of Japan, the European Union (including consumer protection rules and the right of withdrawal), and the California Consumer Privacy Act (CCPA), and is consistent with our GDPR/CCPA Privacy Policy.

2. Return Eligibility

You may return products if any of the following conditions apply:

  1. The product arrives damaged, defective, or different from the item you ordered.

  2. You exercise the legally granted right of withdrawal (EU customers only).

  3. Returns are requested within the period defined in Section 3.

The following items cannot be returned unless defective:

  • Made-to-order, customized, or personalized products

  • Items that have been worn, washed, or damaged after delivery

  • Items without original packaging or tags

3. Return Request Period (Updated to Include Non-EU Regions)

Japan Customers

  • Return requests must be made within 7 days of receiving the product.

EU Customers (Right of Withdrawal)

  • You may withdraw your purchase within 14 days, without providing a reason, in accordance with EU consumer protection laws.

  • Notification of withdrawal must be submitted within this 14-day period.

California / US Customers

  • Return requests must be submitted within 14 days of delivery, unless otherwise required by local consumer protection regulations.

Customers Outside Japan, the EU, and the US (Non-EU / Other Regions)

To ensure fairness and consistency, customers in countries or regions not listed above must submit return requests:

  • Within 14 days of receiving the product, unless local laws impose additional consumer rights or shorter/longer return periods.

If a customer’s local law provides stronger consumer protection rights than this policy, the local legal requirement takes precedence.

4. Return Process

  1. Contact our support team with your order number, name, and reason for return.

  2. We will review your request and provide detailed return instructions.

  3. After receiving and inspecting the returned item, we will process the refund in accordance with Section 6.

5. Return Shipping Costs

  • Covered by Us
    When the return is due to damage, defects, or shipping errors.

  • Covered by Customer
    When the return is due to personal preference or the EU right of withdrawal.

6. Refunds

Refunds will be issued using the original payment method after verifying the returned product.

Notes:

  • No shipping fee is charged for standard delivery.

  • For EU right-of-withdrawal cases, the standard shipping cost (not premium shipping) will be refunded as required by EU law.

7. Data Protection (GDPR / CCPA)

Personal information used during the return/refund process will be handled in compliance with:

  • General Data Protection Regulation (GDPR)

  • California Consumer Privacy Act (CCPA)

  • Our Privacy Policy

We process only the minimum data necessary to fulfill legal and operational return requirements.

8. Contact Information

Customer Support – KanakoMaeshiba
Email: info@kanakomaeshiba.com
Business Hours: Monday–Friday, 10:00–17:00 (JST)

9. Amendments

We may update this Return Policy as required to comply with legal standards or improve service quality. All changes take effect upon posting on our website.

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