الشروط والأحكام

Last updated: June 1, 2026

Issued by KanakoMaeshiba

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These Terms & Conditions (the “Terms”) govern the use of the online store and related services (the “Service”) provided by KanakoMaeshiba (“we,” “us,” or “the Company”).
By using the Service, you agree to these Terms.
1. Definitions

• Service: The online shop and all related services operated by the Company

• Products: All items sold through the Service

• Customer: Any individual or entity that uses or purchases through the Service

2. Agreement to the Terms
By accessing or using the Service, you agree to be bound by these Terms.
We may update or modify these Terms as necessary.
Continued use of the Service constitutes acceptance of any changes.
3. Eligibility

• Customers must be at least 18 years old, or

• Have parental/guardian consent if under 18

• Customers outside Japan may also use the Service; however, compliance with local laws is the customer’s responsibility

4. Product Information
We strive to present accurate product descriptions.
However, due to handmade characteristics and differences in display environments, actual colors and details may vary slightly.
Such minor variations shall not constitute defects.
5. Pricing and Payment

• Prices follow the currency and tax notation shown on the website

• Available payment methods: Credit Card / PayPal / GooglePay / ApplePay

• Payment timing follows each payment provider’s terms

• Prices may change without notice

6. Shipping & Delivery

• Complimentary shipping is provided for all orders

• Orders ship within 5 business days after payment confirmation

• Delivery times vary by destination

• For international orders, customs duties and import taxes are the customer’s responsibility

• We are not liable for delays caused by customs, natural disasters, or shipping carriers

7. Returns, Exchanges & Cancellations (Integrated Policy)
■ Customer-Initiated Returns/Exchanges/Cancellations

• We do not accept returns, exchanges, or cancellations due to customer convenience.
  (e.g., change of mind, ordering mistakes, color/size discrepancies)

■ Defective or Incorrect Items

• Contact us within 7 days of delivery

• We will replace items at our expense in cases of:

  • Defects

  • Damage during shipping

  • Incorrect items shipped

• If replacement stock is unavailable, we will issue a full refund

■ Return Conditions
All returns require prior email authorization.
Unauthorized returns will not be accepted.
8. Prohibited Activities
The following activities are strictly prohibited:

• Violations of applicable laws

• Unauthorized access or interference with the Service

• Impersonation or submission of false information

• Infringement of intellectual property rights

• Fraudulent or abusive use of the Service

Violations may result in termination of use or legal action.
9. Intellectual Property
All images, text, designs, and content on the website are owned by the Company.
Unauthorized reproduction, distribution, or modification is prohibited.
10. Disclaimer of Liability
To the maximum extent permitted by law, we are not liable for:

• Indirect, incidental, or consequential damages

• Loss of profits, opportunities, or data

• Delays or failures caused by force majeure events

Our total liability is limited to the amount paid by the customer for the product.
11. Governing Law & Jurisdiction
These Terms are governed by the laws of Japan.
Any disputes shall be subject to the exclusive jurisdiction of Japanese courts.
12. Contact Information
info@kanakomaeshiba.com
(Response typically within 2–3 business days)